How size is checked
The item's actual linear measurements, labelling, the seller's size chart, description, contract, fit and permissible deviations are compared.
Clothing does not fit
How size, labelling, linear measurements, fit and conformity with the stated size are checked.
Inquiry
Describe the item, defect and circumstances
Send photographs of the item, labels, markings and defects, purchase documents, the contract, product listing, seller's refusal, dry cleaning documents or the seller's report. Free telephone consultation of up to 15 minutes.
- whether the clothing has a defect;
- whether it results from manufacturing, care, dry cleaning, use or tailoring;
- whether the item matches its stated size, description, composition and labelling;
- which document is needed: an inspection record, specialist report or review;
- when laboratory testing is required.