What is included
Examining an item after dry cleaning: shrinkage, colour loss, stains, streaks, deformation and damage to the fabric, fittings, lining or trim.
The examination uses the item, photographs, videos, markings, labels, composition information, purchase documents, contract, technical requirements, product listing, dry cleaning receipt, seller's refusal or an earlier report.
What is checked
- the presence and nature of the defect;
- the condition of the fabric, seams, stitching, lining and fittings;
- sizing characteristics, labelling, composition and care instructions;
- signs of wear, washing, dry cleaning, repair or storage;
- conformity with the description, product listing, contract, technical requirements, specification or sample;
- the need for laboratory testing of fibre composition, dyeing, strength or chemical exposure.
What to provide
- the item itself in its current condition;
- labels, tags, markings and packaging;
- the receipt, order, contract and product listing;
- care instructions, composition information and warranty documents;
- photographs and videos of the defect;
- dry cleaner's, tailoring studio's or seller's documents;
- correspondence, claim, refusal or an earlier report.
Pricing
from RUB 25,000. A telephone consultation of up to 15 minutes is free. The final price depends on the type of item, complexity of the defect, volume of documents, need for an on-site visit, number of questions and form of the final document.
Condition at intake, during treatment and on collection
The examination considers not only the change found but also the item's intake documents. The service receipt may record soiling, wear, damage, completeness and trim characteristics. These entries are compared with photographs and the item's actual condition. A general warning about possible changes and a record of a specific defect found have different meanings.
It is useful to compile a sequence: condition before intake, agreed service, collection date, initial comments and subsequent actions. If repeat cleaning, local stain treatment, dyeing or repairs were carried out, record these separately. The condition after several interventions should not be presented without explanation as the result of a single original treatment.
Locating the damage
- The item's overall appearance and the location of each disputed area.
- The condition of the main fabric, lining, trim and fittings, considered separately.
- Legible composition and care markings remaining on the item.
- Documents and photographs that allow the same area to be compared before and after the service.
Colour loss, a change in shape and seam damage may have different technical explanations. A conclusion requires comparison of the nature of the signs with the item's properties and the available treatment information. Discovery after dry cleaning does not itself establish a single cause.
Before inspection, preserve the item in its current condition and avoid correcting the disputed sign wherever possible. If some input data are missing, the examination should make clear the limits of the possible answer and the grounds for additional specialised tests.