Contact
Send photographs of the item, labels and defects, along with documents. Free telephone consultation of up to 15 minutes.
ExpertAndrei Viktorovich
Telephone+7 965 751 2580
Emailzapros@odejda.moscow
Consultationfree by telephone for up to 15 minutes
RegionMoscow and the Moscow Region. Other regions by agreement.
What to state
- what the item is and when it was purchased;
- what defect was found;
- washing, dry cleaning, wear, tailoring or delivery;
- whether labels and care instructions are available;
- whether the receipt, contract, product listing and refusal are available;
- whether an inspection record, report, review or consultation is needed.
Inquiry
Describe the item, defect and circumstances
Send photographs of the item, labels, markings and defects, purchase documents, the contract, product listing, seller's refusal, dry cleaning documents or the seller's report. Free telephone consultation of up to 15 minutes.
- whether the clothing has a defect;
- whether it results from manufacturing, care, dry cleaning, use or tailoring;
- whether the item matches its stated size, description, composition and labelling;
- which document is needed: an inspection record, specialist report or review;
- when laboratory testing is required.