What is included
Establishing the possible cause of shrinkage: fabric properties, incorrect care instructions, failure to follow the washing, drying or ironing regime, or chemical exposure.
The examination uses the item, photographs, videos, markings, labels, composition information, purchase documents, contract, technical requirements, product listing, dry cleaning receipt, seller's refusal or an earlier report.
What is checked
- the presence and nature of the defect;
- the condition of the fabric, seams, stitching, lining and fittings;
- sizing characteristics, labelling, composition and care instructions;
- signs of wear, washing, dry cleaning, repair or storage;
- conformity with the description, product listing, contract, technical requirements, specification or sample;
- the need for laboratory testing of fibre composition, dyeing, strength or chemical exposure.
What to provide
- the item itself in its current condition;
- labels, tags, markings and packaging;
- the receipt, order, contract and product listing;
- care instructions, composition information and warranty documents;
- photographs and videos of the defect;
- dry cleaner's, tailoring studio's or seller's documents;
- correspondence, claim, refusal or an earlier report.
Pricing
from RUB 20,000. A telephone consultation of up to 15 minutes is free. The final price depends on the type of item, complexity of the defect, volume of documents, need for an on-site visit, number of questions and form of the final document.
Original size and changes after care
To check shrinkage, it is important to distinguish the labelled size, the item's actual dimensions and changes in specific areas after treatment. A label or a subjective feeling of tight fit does not replace comparable measurements. If the item was not measured before washing, this limitation must be considered when choosing the examination method.
Prepare the available information about the condition before treatment: photographs, the seller's size chart, measurements taken on receipt and a description of fit. Separately record the washing, spinning, drying and ironing regimes actually used. Unknown parameters should be identified as unknown rather than reconstructed from memory as precise values.
What helps a substantive comparison
- Which parts changed: garment length, sleeves, width, lining or trim.
- Whether labels showing composition and care methods have been retained.
- Whether repeat treatments, stretching, steaming or repairs were carried out.
- Whether there are agreed dimensions and characteristics relating specifically to this model.
Different bases for comparison may apply to different materials, item types and checking methods. One permissible percentage change cannot automatically be applied to all clothing. If controlled treatment or material testing is needed, its purpose and permissible effects are determined in advance.
Questions for the expert are best formulated in terms of verifiable signs: whether dimensions have changed, which components are affected, whether the signs are consistent with the stated care history and whether there is enough data to analyse the cause. This is more useful than a predetermined demand to confirm a manufacturing fault or an error by the owner.