What is compared
The specialist assesses the location of the defect, the nature of the damage, wear, the condition of the fabric, seams and fittings, care instructions, and the history of washing, dry cleaning, wear and storage.
Manufacturing defect or improper use of clothing
Which signs help distinguish a manufacturing defect from the effects of wear, washing, dry cleaning, storage or repairs.
Inquiry
Describe the item, defect and circumstances
Send photographs of the item, labels, markings and defects, purchase documents, the contract, product listing, seller's refusal, dry cleaning documents or the seller's report. Free telephone consultation of up to 15 minutes.
- whether the clothing has a defect;
- whether it results from manufacturing, care, dry cleaning, use or tailoring;
- whether the item matches its stated size, description, composition and labelling;
- which document is needed: an inspection record, specialist report or review;
- when laboratory testing is required.